App Support

Need help setting up your SWERV, signing in, or using the app? Check the answers below or send us a message with the form at the bottom of this page. A real person on our Boston team reads every message.

Contact us

Email: support@swervair.com
Phone: (585) 645-3768
Hours: Monday to Friday, 9am to 5pm Eastern
Response time: usually within 1 business day
Mail: SWERV Inc, 444 Somerville Ave, Somerville, MA 02143

To help us fix things faster, include the email on your SWERV account, your phone model and iOS or Android version, the app version, the device name shown in the app, and a screenshot of any error.

Helpful links: Installation and Safety Guide · Product FAQ · Returns and Warranty · App Privacy Policy

Account and sign-in

How do I create an account?
Open the app and tap Sign up. Use your email and a password of at least 8 characters, or sign in with Google or Apple. You may need to confirm your email first.

I forgot my password.
Tap Forgot password on the sign-in screen and follow the link we email you.

How do I sign out?
Go to Settings and tap Sign out. This clears your device data from that phone.

Delete your account

You can delete your account in the app under Settings > Delete Account. If you no longer have the app, email support@swervair.com from the address on your account with the subject "Delete my account," or use the form below. We delete your account and app data within 30 days and release your SWERV unit so it can be set up again. See our App Privacy Policy for details.

Setup and permissions

Why does the app need Bluetooth?
To find your SWERV and send it your Wi-Fi details during setup.

Why does it need Location?
Some phones require it for Bluetooth scanning, and we use it to show outdoor weather for your install location. We only use it while the app is open and never track you in the background.

Does SWERV need Wi-Fi to work?
No. Your SWERV ventilates on its own using the dial. Wi-Fi is only needed for app features like status, sensor data, schedules, and updates.

What Wi-Fi should I use?
A regular 2.4 GHz home network. 5 GHz only networks, guest networks, and networks with a sign-in page (like hotels or some apartment buildings) usually will not work.

How do I put my SWERV in pairing mode?
Press and hold the dial for at least 5 seconds until the menu appears. Turn to Set WiFi and press the dial to select it. Your SWERV is now in pairing mode and the app can find it.

Is my Wi-Fi password safe?
Yes. The app sends it straight to your SWERV over Bluetooth. It never goes to our servers.

Using the app

How do I add my SWERV to my account?
Once setup connects your unit to Wi-Fi, it is added to your account automatically and shows up under My Devices.

It says someone else already claimed my device.
Email us your order number or the name and email used to buy it, and we will transfer it to you.

What do online and offline mean?
Online means the app can reach your unit through the internet. Offline means it cannot right now, but your SWERV keeps ventilating normally.

Can I rename my SWERV or change rooms?
Yes, in Settings.

How do I switch to a new Wi-Fi network?
Use the Wi-Fi option in Settings. It runs a quick Bluetooth setup again and keeps your unit on your account.

What does Factory reset do?
It removes the unit from your phone and your account so it can be set up fresh or given to someone else.

Can I switch between °F and °C?
Yes, in Settings.

I don't see some controls or sensor readings.
We are rolling out features over time. Make sure you have the latest app version, and email us if something you expect is missing.

Troubleshooting

The app can't find my SWERV.
Make sure Bluetooth and Location are on, your SWERV is plugged in and in pairing mode, and you are within a few feet of it. Close and reopen the app, then scan again.

Setup gets stuck or Wi-Fi fails.

1. Double check you picked a 2.4 GHz network and typed the password correctly.
2. Move closer to your router.
3. Avoid guest networks or networks with a sign-in page.
4. Unplug your SWERV for 10 seconds, plug it back in, and try again.
5. Still stuck? Email us your router brand and a screenshot of the error.

I'm signed in but my device isn't showing.
Make sure you are signed in with the same account you used during setup. Pull down to refresh My Devices, or sign out and back in. If the unit was reset, run setup again.

Status or readings aren't updating.
Check that your SWERV is on Wi-Fi and your phone has internet. Wait a minute and reopen the app. If it keeps happening, email us the device name and the last seen time shown in the app.

Safety

If you ever notice overheating, smoke, a burning smell, or any electrical issue, unplug your SWERV if it is safe to do so and email support@swervair.com or call (585) 645-3768 right away. See the Installation and Safety Guide for more.

Send us a message

Questions, feedback, or feature ideas? Use the form below and we'll get back to you.