SWERV V2 Return Policy and Limited Warranty
Quick Summary of V2 Return Policy and Limited Warranty
THIS SUMMARY IS FOR YOUR CONVENIENCE ONLY AND DOES NOT REPLACE OR SUPPLEMENT THE RETURN POLICY OR LIMITED WARRANTY. FOR THE AVOIDANCE OF DOUBT, THE LANGUAGE IN THIS SECTION IS NON-BINDING.
30-day returns (from delivery): You can request a return within 30 days of delivery (the date the carrier marks your package delivered).
Normal try-out is fine: Installing and using the unit during the return window is OK.
Minor cosmetic wear is OK: Small scratches, light scuffs, and small paint or powdercoat chips are OK.
Foam wear or missing foam is OK: Missing or worn foam is OK as long as core parts are intact.
Major parts must be included: Missing major parts like a front panel, fans, or any screw-retained parts can make the return ineligible.
Return shipping: If approved, we provide a return label and $20 is deducted from your refund to cover return shipping (may be waived for approved local drop-off).
Return shipment deadline: After we send you a return label, you must hand the package to the carrier within 10 calendar days.
Refund timing: If approved, we issue your refund within 10 business days after we receive your return.
12-month limited warranty (from delivery): Covers defects in materials and workmanship under normal use for 12 months from delivery.
Do not remove any screws: Unless we instruct you in writing, removing screws, disassembly, or internal access voids the warranty and may make a return ineligible.
If anything arrives damaged or wrong, email us right away: We will work with you to make it right.
If anything in this summary conflicts with the legal terms below, the legal terms below control.
SWERV V2 Return Policy and Limited Warranty
Effective: February 24, 2026
This document is part of, and is incorporated into, the SWERV Terms and Conditions as “Supplemental Terms.” If there is a conflict between this document and the SWERV Terms and Conditions, this document controls for return and warranty topics. If you purchased a paid beta unit and accepted a beta agreement, that beta agreement may add beta-specific rules, but this Return Policy and Limited Warranty still governs returns and warranty unless the beta agreement clearly says otherwise.
Definitions
“Delivery Date” means the date the carrier marks the Product as delivered to the shipping address in your order tracking.
“Product” means a SWERV window-mounted energy recovery ventilator and any related accessories sold by SWERV.
“Core components” means the main unit and key parts required for safe operation and refurbishment, including the plastic and sheet metal enclosure, front panel, pleated filter, stainless steel prefilter, and internal fan or core modules.
“SWERV,” “we,” “us,” or “our” means SWERV Inc.
PART A: RETURN POLICY
1) Return window (request deadline)
You may submit a return request for any purchased Product (excluding Products marked Final Sale at time of purchase) within thirty (30) days of the Delivery Date for a refund in accordance with this policy.
2) Return authorization required
Returns require approval from SWERV before shipment. Do not ship a return until you receive return authorization from SWERV.
3) Eligible return condition
To be eligible for return, the Product must be returned:
in its original packaging or similarly protective packaging, and
with the main unit plus all core components and accessories that originally shipped with it.
We understand a Product may show signs of normal installation and use during the return window. The following are generally acceptable and do not, by themselves, make a return ineligible:
minor cosmetic wear, such as small scratches, light scuffs, or small chips,
dust or normal indoor residue from typical use,
missing or worn foam pieces that are not part of the core mechanical or electrical assembly.
4) What can make a return ineligible
A return may be ineligible (or may be rejected and sent back to you) if the Product is:
missing major components or key parts, including, for example:
sheet metal top and bottom,
plastic side panels,
front panel,
pleated filter or stainless steel prefilter,
any electronics (including external power supply),
internal fan or core modules, or
any other screw-retained parts that would normally require tools to remove,
broken, cracked, or structurally damaged (not just minor cosmetic),
materially damaged due to misuse, neglect, heavy impact, liquid exposure, improper storage, or operation outside intended use,
altered or modified, including signs of removed screws, disassembly or internal tampering, or
returned without required accessories needed to evaluate or restock the Product.
Important: Do not remove screws, open panels (aside from front wooden panel for filter replacement), or disassemble the unit unless you contact us first and we expressly instruct you in writing to do so. Unauthorized internal access may void the warranty and may also make the return ineligible, especially if parts are missing or damaged.
If we receive a return that is missing major components or is materially damaged beyond normal use, we may reject the return and send it back to you at your cost.
5) Return shipping deadline after label
If your return is approved, we will provide a return shipping label. After we send you the return shipping label, you must ship the return within ten (10) calendar days (meaning the carrier must accept the package within that 10-day period). If you do not ship within that timeframe, we may require you to request a new return authorization and we may deny the return if you are outside the return request window.
6) Shipping fees and return shipping cost
Original outbound shipping fees are not refundable unless required by law or explicitly stated by us in writing.
If your return is approved and you ship the Product back, a return shipping cost of twenty dollars ($20) may be deducted from your refund.
If we offer (and you choose) a local drop-off return at a SWERV-designated location, we may waive the $20 deduction.
7) Refund timing
If your return is approved, we will issue your refund within ten (10) business days after we receive your returned Product. Refunds are credited back to the original payment method only.
8) How to request a return
To request a return, email support@swervair.com and include:
your name and billing address,
order number,
shipping address, and
if the Product was a gift: the name, address, and ZIP code of the person who placed the order.
We may ask for photos to confirm condition and included components before issuing return authorization.
9) Items that arrive damaged or wrong products
If your Product arrives damaged, defective on arrival, or you received the wrong item, contact support@swervair.com promptly and include photos of the packaging and Product. We will work with you on the right next step, which may include replacement, repair, or refund. Where required by law or where we determine it is appropriate, we may waive the $20 return shipping deduction in these situations.
10) Return evaluation
We inspect all returns. If a return does not meet this policy, we may reject the return and notify you. If rejected, we may ship it back to you at your cost.
PART B: SWERV LIMITED PRODUCT WARRANTY
1) Limited warranty coverage
We warrant to the original purchaser only that any product identified below as a “Covered Product” that you purchased from SWERV will be free from defects in materials and workmanship under normal use for a period of twelve (12) months from the Delivery Date (the “Warranty Period”), as documented by valid proof of purchase. SWERV’s sole obligations under this Limited Product Warranty are as specified in the “Remedies” section below.
This Limited Product Warranty is subject to the exclusions and limitations below.
2) Covered Products
Covered Products are SWERV window-mounted energy recovery ventilators sold by SWERV.
This Limited Product Warranty applies only against defects discovered within the Warranty Period and only so long as the Covered Product remains in the possession of the original purchaser (or, for a gifted Covered Product, the original possessor). This Limited Product Warranty is valid only in jurisdictions where the Covered Product is sold by SWERV.
3) Remedies
If a defect in a Covered Product arises and a valid claim is received by SWERV within the Warranty Period, SWERV will, at its option and to the extent permitted by law:
repair the defective Covered Product at no charge using new or refurbished replacement parts, or
exchange the defective Covered Product with a new or refurbished Covered Product or a reasonably equivalent product, or
if SWERV determines repair or replacement is not reasonable, refund the purchase price paid for the Covered Product.
You may be responsible for shipping and handling charges for delivery of a repaired or replacement Covered Product, except where prohibited by applicable law. Any replacement of a defective Covered Product or parts will be warranted for the remainder of the original Warranty Period or for any additional period required by applicable law.
4) How to obtain warranty service (RMA required)
If you believe you need warranty service, contact support@swervair.com to request a Return Merchandise Authorization (RMA). Your request must be made within the Warranty Period and include:
proof of purchase,
a brief explanation of the defect, and
the steps you have taken to troubleshoot.
Once you receive an RMA, you will need to return the Covered Product in accordance with the Return Policy outlined above. By sending the Covered Product, you hereby acknowledge that ownership of such product is transferred to us upon SWERV’s receipt. Products sent without an RMA may be rejected or returned at your cost or disposed of in SWERV’s sole discretion with no further liability or obligation to you.
5) What voids the warranty (important)
This Limited Product Warranty is void if the Product has been altered, modified, or tampered with.
Unless SWERV expressly instructs you in writing to do so, removing any screws, disassembly, or any internal access voids the warranty, even if the Product is later reassembled. This includes removing screw-retained covers, or internal parts. Note you can still tilt open or remove the front wooden panel to clean or replace the pleated filter.
Service performed by anyone not authorized by SWERV also voids the warranty.
6) Exclusions
This Limited Product Warranty only applies to Covered Products and does not apply to:
ordinary wear and tear, corrosion, rust, stains, or cosmetic damage (including scratches or dents),
damage caused by installation or use not in compliance with SWERV installation and safety instructions,
use with components, parts, or accessories not intended for or compatible with the Covered Product,
modification of the Covered Product, including adding after-market components,
any teardown, disassembly, reverse engineering, screw removal, or internal tampering, including resulting damage or performance changes (unless SWERV expressly instructs you in writing to do so),
damage caused by events outside SWERV’s control (for example: power surges, water intrusion, severe weather), or
service performed by anyone not authorized by SWERV.
Filters, window locks, and other consumable items have a limited useful life and are not Covered Products under this Limited Warranty.
7) Implied warranties and limitation of damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED PRODUCT WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON DURATION, SO THIS MAY NOT APPLY TO YOU.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SWERV SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, RESULTING FROM ANY BREACH OF AN EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS OR LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.
8) Other terms
No employee or representative of SWERV is authorized to modify, extend, or add to this Limited Product Warranty. If any term of this warranty is held illegal or unenforceable, the remaining terms remain in effect.
This Limited Product Warranty is and will be governed by the laws of the Commonwealth of Massachusetts, without giving effect to any conflict of laws principles that may require the application of the law of another jurisdiction.
Any disputes between you and SWERV related to this Limited Product Warranty or a Covered Product will be governed by the dispute resolution procedures in the SWERV Terms and Conditions.
Questions or returns: support@swervair.com